Get in Touch With Us

Got a question about how we review sweepstakes casinos, spotted something that needs updating, or just want to tell us what you think of our list of sweepstakes casinos? This page covers the ways to reach us and what you can expect once you do.

How to Reach Our Team

Email is the best way to contact us. We read every message that comes in and aim to reply within a couple of working days. If your enquiry is about a specific operator — say, a question about Spinblitz's welcome offer or how redemption works at Crown Coins — mentioning the name upfront helps us route it to the right person faster.

We don't run a live chat or phone line for reader enquiries, and we're not a substitute for an operator's own customer support. If you have an issue with your account, a stuck redemption, or a verification question on a specific site, that platform's own support team is who can actually see your account and resolve it.

What We Can and Can't Help With

Because this is an independent comparison and review site rather than a casino operator, there's a limit to what we can act on. Here's a rough guide:

• Content questions — Something unclear in one of our reviews, or you'd like more detail on how a site's Gold Coins and Sweepstakes Coins work? Ask away.
• Corrections — Sweepstakes casino terms, eligible states, and promotions change often. If you notice an offer, state restriction, or detail that looks outdated, tell us and we'll look into it.
• Feedback and suggestions — If there's a new sweepstakes casino you think we should be looking at, or a comparison you'd find useful, we're genuinely open to hearing it.
• Partnership or editorial enquiries — Represent an operator or a related business and want to discuss something with us? Introduce yourself and explain what you have in mind.
• Account, payment, or redemption issues — These need to go to the platform itself. We can't access anyone's account, process a redemption, or override a site's identity verification requirements.
• Responsible play concerns — If you or someone you know is struggling to keep play in check, let us know and we'll point toward appropriate support resources.

A Word on What We Do and Don't Cover

We compare sweepstakes and social casinos: platforms that use Gold Coins for casual play and separate Sweepstakes Coins that can potentially be redeemed for prizes, generally at no cost to enter. This is a different legal and commercial model from a licensed real-money online casino, and our editorial ratings reflect our own research into offers, game libraries, and terms — not guaranteed outcomes, and never a claim about odds, payout speed, or which site is "best" in any absolute sense.

Availability of any sweepstakes casino varies by state, and some states restrict or exclude these platforms entirely. If your message is about whether a particular site operates where you live, we can share what we've found in our research, but you should always confirm current eligibility directly with the operator's own terms before signing up.

Before You Write to Us, You Might Find Your Answer Already

A few things we get asked often, in case they save you a step:

• Do I have to pay to play? No purchase is necessary at legitimate sweepstakes casinos. Most offer a free method of participation alongside any paid coin packages, and welcome bonuses like free Gold Coins or bonus Sweepstakes Coins are part of that no-purchase model.
• Can I redeem coins for real prizes? Sweepstakes Coins accumulated through play may be redeemable for cash or prizes, usually subject to a minimum threshold, identity verification, and the operator's specific terms. This isn't instant or guaranteed, and requirements differ by platform.
• Are these sites available in my state? It depends. Sweepstakes casinos are not legal or available everywhere in the US, and operators decide for themselves which states they serve. Always check a site's current eligible-states list before creating an account.

If you're weighing up which platform fits your state or preferences, our list of sweepstakes casinos is a good starting point before you get in touch with a specific question.

What Happens After You Send a Message

A real person on our editorial team reads and answers messages — we don't rely on automated replies as a stand-in for an actual response. Our target turnaround is a couple of working days, though it can run longer during busier periods. If your message needs more digging, such as verifying a detail about an operator's current terms, we'll follow up once we've checked.

Helping Us Keep This Page Accurate

Sweepstakes casino offers, eligible states, and redemption rules change more often than most readers expect. If you've noticed something on our site that no longer matches what an operator currently states in its own terms, telling us helps every other reader who visits after you. We factcheck what we publish, but reader input is part of how we keep it current.

Thanks for taking the time to read this far — we look forward to hearing what's on your mind.