Why Microsoft, Chase and Others Are Hiring More People With Autism

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Chargeback loves obsessive employees. The Utah-based company investigates and documents credit card disputes — every time someone claims a card was used without their permission — and so its analysts must be persistent and nitpicky, with a sharp eye for detail that not everyone has.

That’s why its president, Khalid El-Awady, recently hired a 36-year-old analyst named Carrie Tierney. She breezed through training and handles technical data, computer requirements and repetitive tasks with ease, in about half the time new analysts usually take. “We’ve been very, very impressed,” says El-Awady. The experience has convinced him to consider more employees with Tierney’s abilities — and, by medical textbook standards, disabilities.

Tierney is on the autism spectrum. But her hiring is not unique. She represents a vanguard in the war for talent, in which American companies — mostly large, but some small, too — are increasingly recruiting what they now call neurodiverse workers. It’s still the early days, but more and more companies say these individuals have proven to be a competitive advantage due to their creative, detail-oriented and technically adept traits. “It’s fertile ground,” says Susanne Bruyère of the K. Lisa Yang and Hock E. Tan Institute on Employment and Disability at Cornell University.

As companies discover the value of having autistic employees, many are making major changes to their hiring practices. Today, roughly 50 companies in the U.S. have a workforce that’s primarily made up of autistic workers, says Michael Bernick, a former director of California’s labor department who is now counsel to Sedgwick law firm and writes about neurodiversity.

Software giant SAP plans to make 1 percent of its workforce (about 650 positions) people on the autism spectrum; Jose Velasco, head of SAP’s autism program, calls these workers “underutilized” and says they “bring diverse thinking to fuel innovation.” JP Morgan Chase has an autism-hiring program, and Microsoft has hired 31 such workers full-time over the past two years.

Companies stress that they aren’t acting out of a sense of social responsibility. Microsoft says autistic candidates are an “untapped pool of talent.” The director of JP Morgan’s program has described some characteristics of autism as “ideal assets in the workplace, particularly in industries like tech and engineering.”

“We’re not doing this as a diversity and inclusion program; it’s actually filling a very specific business need,” says Hiren Shukla, national process improvement leader at EY, an accounting and professional-services firm. The company launched a pilot last year in its Philadelphia office, hiring a few autistic employees to explore how best to work with them; it was so successful that it’s since been expanded to the Dallas office as well. Now EY has 14 neurodiverse employees working in areas including cybersecurity, automation and data analytics. “These aren’t specialized roles we created for them. We put them into existing roles,” says Shukla. “We think this is a very innovative way to help with the war on talent but also, more importantly, to bring creative talent.”

Continue onto Entrepreneur to read the complete article.

 

ADA Anniversary – What Does the Future Look Like for People with Disabilities at Work?

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blind man holding cane in office setting and coworkers seated at conference table

The most recent episode of the Partnership on Employment and Accessible Technology (PEAT)’s Future of Work podcast features Josh Christianson, Co-Director of PEAT, as he highlights predictions made by Future of Work podcast guests regarding anticipated changes resulting from emerging technology and the impact on the workplace and workforce of our future.

The Future of Work podcast is developed in partnership with Workology.com as part of the PEAT’s Future of Work series, which works to start conversations around how emerging workplace technology trends are impacting people with disabilities.​

During the interview, Josh and Jessica discuss their five favorite predictions for the next 30 years of the ADA that they’ve had as part of this Future of Work podcast season, I guess, of the Future of Work series. They discuss predictions from the following guests:

  • Joel Ward, Booz Allen Hamilton
  • Chancey Fleet, New York Public Library
  • Alexandra Givens, Center for Democracy & Techhnology
  • Chris Baumgart, Imagine! Colorado
  • George Karalis, STRIVR

Listen to the complete interview with Josh on the PEAT website.

Dating Sites for Singles with Disabilities

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disabled woman in wheelchair smiling looking over her shoulder at camera

It doesn’t matter if you’re looking for a great date or a long-term relationship—check out the below dating sites to find someone for you:

Match.com
This site has more singles than any other dating site — and that includes singles with disabilities. Match.com allows you to easily search and filter profiles for those with disabilities, as well as list your own disability on your profile if you so choose.
http://www.match.com/free

Elite Singles
82 percent of its users have earned a bachelor’s, master’s, or doctorate degree, and 90 percent are over 30 years old.
https://www.elitesingles.com/free


Zoosk

Zoosk is quickly gaining in popularity with disabled singles due to its search-and-filtering capabilities similar to those at Match.com. Its demographic tends to attract younger than that of Match.com (18 to 28 typically). http://www.zoosk.com/browse-free

MySpecialMatch
MySpecialMatch is a special social networking site for anyone living with different mental, physical, or emotional ability levels. From finding someone special to share your life with or sharing stories with a someone who fully understands you, Special Bridge really is “bridging the gap for love, friendship, and support.”http://myspecialmatch.com/


Whispers 4 U
Since 2002, the team at Whispers 4 U has been helping thousands of disabled singles find love and companionship. They cater to those seeking everything from simple chats to finding solid dating potential, or even landing that one you keep. Video tutorials are in place for helping set up a killer profile and how to best utilize a webcam safely. Free and paid memberships options are available.http://www.whispers4u.com/

How Emojis are Improving Inclusion

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In fall this year, we can expect an array of new emojis coming to our smart devices, including ones that are more inclusive to differing genders.

The Unicode Consortium announced earlier this year that there would be 62 new emojis coming to smart devices, including 55 emojis that will strive to be more gender inclusive.

Emojis of the transgender flag and of non-binary individuals in occupations that were previously only available as women and men will be just some of the new additions we can expect to see.

 

Some of the new gender inclusive emojis to be released later this year
Some of the new gender inclusive emojis to be released later this year

By implementing these emojis, people of differing gender identities will not only be able to express themselves through messages and social media in a smaller, normalized way, but will also attempt to include those of all genders to feel validated in who they are.

While these emojis are set to appear on most devices around September or October, some smart devices could receive the new additions early.

From Inclusion to COVID, Meet the These Hollywood Stars Doing the Most for the LGBTQ+ Community

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Wilson Cruz with a group of Star Trek fans

From allies to active members of the LGBTQ+ community, meet some celebrities who have currently been working to further the rights and safety of LGBTQ+ people.

Cathy Rena

Longtime LGBTQ+ PR icon Cathy Rena has always found herself on the forefront of the United States’ LGBTQ+ history.  From Ellen DeGeneres’ coming out story to Michael Shephard’s beating in the 1980s to the creation of Pride events, Rena has worked with journalists and LGBTQ organizations for decades to properly portray and advocate for the community in its most difficult times.

Now, amid the COVID-19 pandemic, Rena is working diligently to advocate for the community’s needs and specific struggles during this time. Not only is she an integral member in creating the first-ever virtual global pride, but she also has been working to make the public aware of the inequality of resources that has been given to the LGBTQ+ community.

Omar Shariff Jr.

Omar Shariff Jr., actor and grandson of Omar Shariff, has been one of the most vocal voices for LGBTQ+ people in a time of uncertainty. Already being an active member in the community, formerly serving as a GLAAD spokesperson and an ambassador for the Elizabeth Taylor AIDS Foundation, Shariff has taken his activism to paper in an article that informs the public of how COVID-19 has directly affected the LGBTQ+ community through healthcare discrimination, the need to isolate with unsupportive family members, and the inability to donate blood, to name a few.

Shariff hopes speaking out about these issues will result in a more unified community and a decrease in homophobia by the time the pandemic has ended.

Wilson Cruz

Actor Wilson Cruz, pictured with fans, from the hit TV show My So-Called Life, is moving from in front of the camera to behind it, serving as one of the producers of the new docu-series, Visible: Out on Television. The Apple TV Plus series is set to show how the LGBTQ+ community has been represented in media and how it was used as a platform for activism in the 1970s.

Being one of the first actors to be openly gay in the entertainment world, Cruz hopes to use his influence to encourage others in the community to feel comfortable and proud of who they are.

Natalie Wood

Starring actress of Miracle on 34th Street and West Side Story Natalie Wood was best known for her successful acting career before her tragic death in 1981. Despite her passing nearly 40 years ago, Wood’s support for LGBTQ+ people has become a popular topic in the last few weeks due to her newest documentary, Natalie Wood: What Remains Behind. Actress Natasha Gregson Wagner, Natalie Wood’s eldest daughter, narrated and produced the HBO released documentary that closely accounts for Woods’ life outside of the public eye.

Being no stranger to standing up for herself as a woman in Hollywood, Woods was also quite accepting of the LGBTQ+ community, despite society’s view of LGBTQ+ people during the time. Wagner recalls being practically raised by gay men as her mother was friends with many men who identified as gay. Two men in particular, Matt Crowley, a playwright, and Howard Jeffrey, a producer and choreographer, were some of Woods’ closest friends who identified as gay. The two men, though not romantically involved with each other, lived in Woods’ guest home and were made Wagner’s godfathers.

“She would have been in the forefront,” Wagner says of her mother, “She would be waving the rainbow flag with the best of them.”

The Cast of “Queer as Folk”

The 2000’s British TV show, Queer as Folk came back together earlier this month to raise money for CenterLink, the parent company of over 200 LGBTQ centers. Money raised for the organization came from both donations and an auction of some of the show’s memorabilia. The event streamed live on YouTube on May 1 and is still available in its four-hour entirety for viewers to watch. The event was hosted by Scott Lowell but also included other cast members, such as Gale Harold, Randy Harrison, Sharon Gless, Michelle Clunie, Robert Gant, Peter Paige, and many more.

To date, the Queer as Folk cast is still hosting donations to be given to CenterLink. Should you want to donate, the link is provided here.

Autism Awareness Advocate Areva Martin On Her Work-Life Balance Journey

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Areva Martin

Driven career professionals often struggle to figure out a work life balance that doesn’t leave them riddled with guilt. Unfortunately, for parents of kids with disabilities the increased demands can make them feel like caring for their special needs child(ren) means they must automatically reduce or even eliminate their career goals. Indeed, they often feel the pressure to automatically blunt the trajectory of their career in an attempt to demonstrate full commitment to their household’s unique needs and challenges. For those who view attentive parenting of a special needs child and aggressive pursuit of a fulfilling and ambitious career as a binary choice, they need look no further than the compelling example of disability rights advocate and award winning attorney/legal commentator Areva Martin to shatter that myth.

When her son Marty was diagnosed with autism at the age of two, Areva found herself struggling to navigate the complex labyrinth of relevant services which eventually led her to develop the Special Needs Network, Inc. to not just serve her needs, but primarily to provide a network of support for families affected by developmental disabilities.

As a disability rights advocate, she has mentored and befriended many parents of special needs children and can actively relate to the unique work life balance challenges that the experience brings, and her message is both clear and determined – “Parenting a special needs child doesn’t mean you have to sacrifice your career.” Indeed, she doesn’t just say it, she’s done it. Graciously, Areva spoke with me recently to share a few nuggets of advice for other parents struggling to manage the sometimes overwhelming demands of both work and home.

Know the Law

Parents of children with special needs are often left to maneuver a laundry list of requirements in order to sufficiently support their children. From navigating school admissions and identifying appropriate therapies to securing necessary testing and establishing an Individualized Education Program (IEP), the demands on a parent’s time and financial resources can be significant to say the least. Identifying sources of support is a critical step in relieving the very real drain on financial and other limited resources. Areva advises parents to learn their rights early so they avoid wasting precious time and money on services that may be available to them at little or no cost. The Individuals with Disabilities Education Act (IDEA) is a federal law that applies to public schools in every state throughout the country. The law makes available a free appropriate public education to eligible children with disabilities including autism and a range of developmental, emotional and learning disabilities, and it ensures special education and related services to those children from age 2 to 21. Beyond federal laws, Areva recommends that parents make time to talk to other parents, administrators and officials to familiarize themselves early on with any applicable state, local, even district level regulations or policies that might provide support or create barriers for their particular situation. Indeed, knowledge is power and taking the time to equip yourself with the knowledge early on is key.

While it may be tempting for parents of special needs children to “suffer in silence” rather than share concerns, issues or problems, Areva warns against that urge and instead encourages parents to be open with friends and colleagues.

Continue on to Forbes to read the complete article.

Creating a Culture of Belonging

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A woman in a wheelchair leading a business meeting

By Jennifer Brown

Each time I sit down with an executive who has decided to lead their company through the process of being more inclusive, I hear that executive articulate the same problem: They don’t know where to begin.

This feeling is common in positions of leadership. While diversity used to be seen as a “problem to solve” that lived in HR, it is now broadly understood as a core component of business practice that creates quantifiable value firm-wide. Creating cultures of belonging where everyone can succeed seems like something we all want to believe we’re doing already, which makes the leadership aspect all the more critical here: As leaders, we have to do a lot of individual work ourselves to become more inclusive thinkers before we can become more inclusive leaders.

As the responsibility for making progress in this arena has shifted from HR departments to core business operations, so too has the conversation shifted from one about diversity—which is about representation—to one about inclusion—which is about ensuring people are welcomed, valued, respected and heard. As we do a better job of being inclusive in our own actions and words, we have a better shot at creating more inclusive workplaces where people can bring their whole selves to work, be more creative problem solvers, and contribute to a generally healthier workplace culture.

I often remind folks that everyone has a diversity story; not all forms of diversity are visible. This is also true when it comes to disability— a facet of the diversity conversation that we don’t talk about enough. A common misconception when it comes to this topic is that making space for employees with disabilities in the workplace is not just costly, but disproportionately so, relative to making space for other kinds of diversity in the workplace. Yet recent research by Accenture exists to the contrary: 59 percent of the accommodations needed by employees with disabilities cost a company $0, while other non-zero accommodations cost, on average, $500 per employee.

Not monthly—in total. The pay-off is huge: people with disabilities have to be creative to find solutions that allow them to accomplish the same tasks as their able-bodied peers, which leads to greater innate problem-solving.

Combine that with giving those employees the sense that they are valued enough to have their needs met, and you’ll have one powerhouse employee on your hands. As with other forms of diversity, creating workplaces where all employees on the broad spectrum of diverse ability can succeed is deeply intertwined with fostering a workplace culture where people feel like they can bring their whole selves to work. According to a 2019 report from Deloitte, 61 percent of the workforce “covers” or makes a distinct effort to disguise a part of themselves they feel would be stigmatized hinder their professional development.

Those who engage in this behavior do not see themselves reflected in the organization around them and feel that their belonging is tenuous or contingent—a pernicious problem that extends beyond the individual to have a negative impact on workplace culture overall. By creating workplaces where people feel they don’t have to cover, we help them feel like they can contribute the full breadth of their energy and creativity.

This doesn’t just impact our internal culture and organizational health—it also impacts our bottom lines. Even simple vocabulary shifts may be of use: In my line of work, we’re speaking not in terms of accommodating a broad range of diverse abilities—both visible, and invisible—but rather in terms of enabling and empowering them.

Jennifer Brown is an award-winning entrepreneur, speaker, diversity and inclusion consultant, and author. Her work in talent management, human capital, and intersectional theory has redefined the boundaries of talent potential and company culture. Her latest book, How to Be an Inclusive Leader: Your Role in Creating Cultures of Belonging Where Everyone Can Thrive, is a simple, accessible and intuitive guide to becoming a more inclusive leader and provides a step-by step guide for anyone ready to do their part at work.

CEOs That You Never Knew Had a Disability

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Steve Jobs standing on stage talking into a microphone at a conference

By Monica Luhar and Sara Salam

CEOs with disabilities such as cerebral palsy, ADHD, or dyslexia have an impact on society through their innovative, creative, and out-of-the-box thinking. They have also led the way for promoting diversity and inclusivity in the workplace, while not letting their disabilities be the sole trait that defines their ability to lead.

Several well-known CEOs have also turned or viewed their disabilities as strengths or opportunities that help challenge society’s attitudes and misconceptions of the disability community.

Below is a list we compiled of CEOs that have shared some of their struggles, achievements, and advice throughout their leadership career:

Sir Richard Branson – Founder of Virgin Group

Sir Richard Branson is the founder of Virgin Group, a family owned growth capital investor. The corporation now controls more than 400 companies globally. Boasting more than 53 million companies worldwide, Virgin Group earns over £16.6B in annual revenue, according to its website. The company employs 69,000 people in 25 countries.

Branson established the Virgin Group in 1970 by launching a mail-order record business that developed into Virgin Records. Virgin Records was the first Virgin company to reach a billion-dollar valuation in 1992.

Branson attributes much of his success to his dyslexia and learning disabilities. According to an interview with the Washington Post, delegation played a large role in his approach to running his business. His motivations are rooted in wanting to do good in the world.

“Since starting youth culture magazine Student at age 16, I have tried to find entrepreneurial ways to drive positive change in the world,” Branson shared on his LinkedIn profile. “In 2004, we established Virgin Unite, the non-profit foundation of the Virgin Group, which unites people and entrepreneurial ideas to create opportunities for a better world.”

Source: virgin.com

J.K. Rowling – Best-Selling & Award-Winning Author

Best known for her Harry Potter series, J.K. Rowling (born Joanne Rowling) always knew she wanted to be an author. At age eleven, she wrote her first novel—about seven cursed diamonds and the people who owned them. Rowling came up with the idea for Harry Potter in 1990 while sitting on a delayed train from Manchester to London King’s Cross. Over the next five years, she began to construct a framework for each of the seven books of the series. She moved to northern Portugal to teach English as a foreign language, married, and had a child. When the marriage ended in 1993, she returned to the UK to live in Edinburgh, with her daughter and the first three chapters of Harry Potter and the Philosopher’s Stone. After several rejection by literary agents, she received one yes. The book was first published by Bloomsbury Children’s Books in June 1997.

Rowling has shared the role depression played in her success; at one point she contemplated suicide and suffered chronic depression. In a Harvard University commencement speech, she stated, “Had I really succeeded at anything else, I might never have found the determination to succeed in the one area where I truly belonged. I was set free, because my greatest fear had been realized, and I was still alive, and I still had a daughter whom I adored, and I had an old typewriter, and a big idea. And so rock bottom became a solid foundation on which I rebuilt my life.”

Source: jkrowling.com

Paul Orfalea – Founder of Kinko’s aka FedEx Office

Businessman Paul Orfalea founded what is now known as FedEx Office (originally called Kinko’s). He built Kinko’s from a single shop in Santa Barbara to a national chain with more than 1,000 locations and 25,000 employees. FedEx bought Kinko’s in 2004. It has been reported that Orfalea never carried a pen, often allowing others to handle correspondence for him because he didn’t like to read or write. He has dyslexia and ADHD, which he credits as the blessings that allowed him to see the world differently from his peers. “Lacking the ability to learn by reading, I embraced every chance to participate in life. I started businesses, like my vegetable stand. I skipped school to watch my father’s stockbroker at work. I learned early that I would only get through school with a lot of help from a lot of people. I learned to appreciate people’s strengths and forgive their weaknesses, as I hoped they would forgive mine.”

Sources: https://cagspeakers.com/paul-orfalea/

https://latimesblogs.latimes.com/money_co/2008/06/post-2.html

Tommy Hilfiger – Fashion Designer, CEO/Entrepreneur, Tommy Hilfiger Corporation

American fashion designer Tommy Hilfiger built an extraordinary and widely distributed fashion line from the ground up. The company made strides in the disability community by recently unveiling a clothing line geared toward people with disabilities. From a very young age, Hilfiger was equipped with an entrepreneurial spirit and an iconic eye for fashion. He wasn’t diagnosed with dyslexia until much later on in life, although he shared that he often felt embarrassed to reach out to people for help.

He quit school at age 18 and went on to work in the retail industry in New York City, where he began altering clothes for resale. He and his friends from high school started selling jeans and opened a store called the People’s Place, which became an instant hit. Eventually, the People’s Place went bankrupt when Hilfiger was 25. But, he picked himself back up and continued to focus on his designs before launching what would be known as the iconic Tommy Hilfiger.

Hilfiger recently partnered with the Child Mind Institute in a PSA titled, “What I Would Tell #MyYounger Self.” In the campaign video, he said, “As a child, I was dyslexic. I didn’t realize it until later on in life. I faced many challenges along the way. If you are facing challenges, the best thing you could possibly do is reach out to an adult because adults can help you somehow. I didn’t realize it at the time; I was embarrassed to talk to my teachers and family about it. But if something is bothering you, if you think you have a challenge, reach out to an adult and allow them to help you.”

Although Hilfiger struggled to read and write, he tapped into his creative strengths in other ways and diverted his attention to the world of fashion with a highly successful brand with estimated sales of $6.7 billion.

Barbara Corcoran – Founder of the Corcoran Group and Shark on ABC’s “Shark Tank”

As a child, Barbara Corcoran often felt isolated and lonely due to her dyslexia. She struggled to read in the third grade and often found herself daydreaming about creative business ideas that were not related to the school curriculum. She struggled in high school and college, received straight Ds, and also experienced a ton of setbacks. She job hopped a total of 20 jobs, but never gave up on her quest to find her true passion and a career that she was passionate about.

One of the most life-changing moments of her career was when she decided to borrow $1,000 from her boyfriend, quit her job, and follow her dream of starting up The Corcoran Group, a small real estate company in New York City. Today, it’s known as the largest in the brokerage business.

Over the years, Corcoran—an American business woman, investor, author, and TV personality—has invested in over 80 businesses and is a highly recognized motivational and inspirational speaker. She is also the author of the bestselling book, Shark Tales: How I turned $1,000 into a Billion Dollar Business.

Today, Corcoran does not view her dyslexia as an impediment. She has learned to use her dyslexia as an opportunity to push her creative entrepreneurial spirit even further, and to help others on that journey as well.

Steve Jobs – Co-Founder & Former CEO of Apple

You can thank Apple founder Steve Jobs for some of the world’s most innovative tech products that make today’s communication and connectivity a breeze.

Although Jobs grew up with dyslexia, he never claimed or publicly shared his disability. He struggled in school and dropped out after one semester at Reed College. But instead of giving up, he decided to think outside of the box in 1976 by conceptualizing the iconic Apple Computer in what was his parents’ garage.

According to Business Insider, 10-15 percent of the U.S. population are dyslexic, but only a few individuals acknowledge and receive treatment for it. Jobs’ disability served as a creative gift that allowed him to take risks and chances with his concepts for Apple.

In his commencement speech at Stanford University in 2005, Jobs discussed the power of trusting in your abilities and believing that the hard work, setbacks, and struggles that you experience today will eventually connect the dots and help you reach your full potential down the road:

“Again, you can’t connect the dots looking forward; you can only connect them looking backwards,” Jobs said. “So, you have to trust that the dots will somehow connect in your future. You have to trust in something—your gut, destiny, life, karma, whatever. This approach has never let me down, and it has made all the difference in my life.”

Monica Luhar is a creative copywriter, content writer, and former journalist. Her bylines have appeared in NBC News, KCET, KPCC, VICE, India-West, HelloGiggles, Yahoo!, and other hyperlocal, weekly, and national news outlets. She has covered topics ranging from diverse representation in the media, entrepreneurship, disability rights, mental health, and has reported extensively on the Asian American and Pacific Islander, LGBTQ and Latino communities. You can follow her on Twitter at @monicaluhar or view her writing at monicaluhar.com.

Steve Jobs Photo: Apple CEO and co-founder Steve Jobs delivers the keynote speech to kick off the 2008 Macworld at the Moscone Center January 15, 2008 in San Francisco, California. (Photo by David Paul Morris/Getty Images)

Can You Hire a Deaf Employee When the Job Requires Phone Work?

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Two deaf individuals talking through sign language

By AnnMarie Killian

Imagine this: You are hiring for a job that requires phone work…but the person sitting in front of you is deaf/hard of hearing.

You may be wonder, can a person who is deaf/hard of hearing use the phone successfully?

The answer is yes.

And consider this: Companies and corporations are actively seeking out people with differences. Diversity and inclusion are not just buzzwords—they’re real-life practices that today’s companies are required to implement. Diverse teams and inclusive environments produce an organizational culture that is beneficial to the bottom line.

Yet, at first glance, managers and human resources personnel may be reluctant to consider a deaf/hard of hearing person for a job because of presumed limitations.

They may be wondering:

  • If a person can’t hear in the normal range, how can they manage parts of the job that require audio communication?
  • If a person can’t hear in the normal range, how will they communicate?
  • If a person can’t hear in the normal range, can they really do the job?

And…

  • If the job requires phone work, can a deaf/hard of hearing person really handle that aspect of the job?

The reluctance from employers to consider deaf/hard of hearing for jobs that involve phone work often comes from fear of the unknown. If you’ve never met a deaf/hard of hearing person doing the work that you’re hiring for, you might hesitate or even refuse to consider hiring that person.

Technological advances have leveled the playing field in many professions. In many cases, deaf and hard of hearing people bring a different perspective to a job that a person with hearing in the normal range may not have.

You’ll find deaf and hard of hearing people in all kinds of jobs, even those that are considered “impossible” for a deaf/hard of hearing person to be employed in. Surgeons. Lawyers. Auto shop managers. Airplane mechanics. Pharmacists. Audiologists. Bartenders. Musicians. Restaurant servers. Firefighters. NASA launch team specialists.

Even at call centers—which require being on the phone all hours of the job!

For example, Dale McCord works as a Purchase Card Specialist and his job requires frequent phone contact with vendors. “In the past, I occasionally came across managers who were reluctant to hire me for jobs because of perceived ‘limitations,’” Dale explains. “I’m a loyal and hard-working person and today’s technology allows me to do my job very well.”

Dale also has some advice for those who hire: “When you hire a person with a disability, don’t doubt their ability to do the job—because they will often do the job twice as well.”

Today’s technology has made telephone communication accessible in a variety of ways, including captioned phones and videophones. Deaf and hard of hearing individuals can make and receive calls via Video Relay Services such as ZVRS and Purple Video Relay Services.

By utilizing a videophone, a deaf/hard of hearing person is capable of working via phone. The person on the other end of the line does not necessarily know the conversation is woven with two languages, facilitated by a qualified, highly-skilled interpreter.

Here are some frequently asked questions about using Video Relay Services:

How does a deaf/hard of hearing person use a phone with a Video Relay System?

Both ZVRS and Purple provide equipment and software that routes a phone call through a video relay system.  The deaf/hard of hearing individual accesses a phone conversation by watching a sign language interpreter on a video screen. The deaf/hard of hearing individual can respond via sign language (the interpreter will voice a translation) or by using their own voice. The conversation flows back and forth between a deaf/hard of hearing individual and a hearing person with an interpreter translating the conversation seamlessly.

Can a deaf/hard of hearing person answer an inbound call?

Yes, calls can be routed through a phone number assigned to a videophone.  A visual alert system will notify the deaf/hard of hearing person that a call is coming through. With the press of a button, the call can be answered.

Our network is extremely secure–will a videophone work with our network?

ZVRS and Purple can provide equipment that is encrypted and works with firewalls. The systems are ADA compliant and integrated within your network. Our teams work directly with network system managers to ensure secure connections.

Where can I find more information about phone solutions for potential deaf/hard of hearing employees?

Purple Business Solutions and Enterprise Solutions/ZVRS

A passionate and people-centric leader, AnnMarie is vice president of diversity and inclusion for Purple Communications. She brings over 25 plus years of diverse experience in telecommunications, retail and fitness. As a Deaf individual, she is intimately familiar with the challenges of engagement and inclusion, which has influenced her professional aspirations. Recently, AnnMarie served as the vice president of operations responsible for leading key deliverables for increasing profitability, growing revenue and maximizing operational efficiencies.

Hiring Diverse Candidates Is Only the Begining

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A group of diverse applicants waiting to be interviewed for a job position
By Josef Scarantino

Assembling a truly comprehensive diversity and inclusion strategy requires us to take a more holistic view of our approach as employers. Instead of only considering diversity in our hiring pipeline, we shouldn’t forget employee retention and career advancement.

Effective diversity and inclusion strategies take the full lifecycle of the employee into consideration. Neglecting the full lifecycle of the employee misses real opportunities for engagement, organizational impact, and culture shifts.

Many companies go to great lengths to ensure a diverse hiring pipeline, yet they often stop short of getting the maximum impact for their diversity and inclusion efforts. From diversity job fairs to targeted advertising campaigns, the toolbox for diversity hiring is full of different methods. The reality is that diversity and inclusion doesn’t stop with hiring diverse candidates, but actually begins. It is at the moment of hiring a diverse employee where the engagement begins and the clock starts.
Here are some practical considerations for your diversity and inclusion strategy:
Engagement is essential.
You might have heard that diversity is like being invited to the party, while inclusion is being given a seat at the table. But the fact is that many people at the table still don’t have a voice. Remember the groundbreaking book, Lean In by Sheryl Sanberg, that became a bestseller? It highlighted a challenge that many people, not only women, face in the workplace despite having a seat at the table. Sanberg changed the conversation around women’s role in the workplace and at home to achieve both personal fulfillment and professional advancement. As an employer, we have a responsibility. Don’t make the mistake of forgetting engagement in your diversity and inclusion strategy. Ensure that diverse employees have a seat at the table and are given a voice with authority to enact real change within the company.
“What gets measured gets done.”
That simple quote was made famous by W. Edwards Deming, a renowned statistician and engineer who was sent to war-torn Japan after World War II to help rebuild the country’s manufacturing sector. One of the most important takeaways from Deming’s work nearly every company still uses today is the concept of Key Performance Indicators, or KPI’s. Companies that are serious about diversity and inclusion set goals and measure their progress towards them. Your diversity and inclusion goals have to be included alongside sales and revenue in your company KPI’s that are regularly measured and reported. Don’t bury your diversity goals as if they are an impact metric, but give them equal prominence with your other KPI’s.
Culture eats strategy for breakfast.
Every company has a unique culture that is defined by the shared values and practices of its employees. At the extreme, company cultures can be toxic, or they can be youthful and everything in between. As much as we try to define culture by certain bulleted values on our website or carefully worded mission statements, culture is ultimately created by our daily practices. An important, and often missed, component of our diversity and inclusion strategy is considering the health of our company culture. Do we offer a flexible work schedule for people to take time out for doctor appointments? Do we make office accommodations for people with disabilities? Do we value mental health in the workplace or expect employees to check email on Sunday nights? The way we empower employees to define a company culture that accommodates their ideal work environment is critical to a diversity and inclusion strategy where everyone feels welcome.
In conclusion, as you consider the health of your diversity and inclusion strategy, don’t forget the importance of engagement in employee retention. Diversity isn’t a vanity metric for companies to showcase to their boards, but should highlight tangible career advancement for employees. When we set out to commit to diversity and inclusion, identify realistic goals that can be measured and take ownership when those goals aren’t met. And finally, accept that culture is always going to take precedence over strategy. Be a leader in your market where diversity is a cornerstone led by a healthy employee-led culture. We can do an incredible job at hiring diverse candidates, but if we don’t create conditions for people to truly make the company their own, they simply won’t stay.
The clock starts now.

What Does it Take to Succeed? Just 3 Things.

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Brittany Merrill-Yeng, owner of Skrewball Whiskey, looking at the camera and smiling

By Brittany Merrill-Yeng

Being a business owner is a constant balance—and not just of your time and resources. It is a balance of being so confident in your idea and your ability bring it to fruition while recognizing how little you know.

It is staying true to your course while remaining flexible as new obstacles that appear. To successfully balance all of this, the three most important things you need to achieve success are as follows:

Persistence

Persistence is essential to being a business owner. From the outset you will be faced with a chorus of “no’s” at every turn. “You cannot do this. This is not practical. It cannot be done.” Your new job is to make it work in the face of all of this resistance because, as the owner, it always falls back on you to make sure everything gets done.

Learn to ask questions that push people to find a solution. Or, better yet, get creative and find an alternate path. Start feeling comfortable being the person with the least experience in the room. You can still be the one to make a breakthrough in the industry.

I cannot begin to describe how many times we’ve been told something is not possible. Many times, accepting “no” as an answer would mean essentially giving up on my dream and letting all the people working for us down. Given these stakes, I would work until we found a solution. While I was new to the liquor industry, I am very fortunate that my experience as a patent litigator taught me how to craft the questions to get the answers I needed and be able to quickly learn from the experts.

Faith in Yourself

Perhaps, more importantly, you need to keep faith in yourself and what you’re doing. When we started our business, the “experts” said the concept would not work, our branding did not make sense and our price was way too high. Now, those are the key things that the “experts” are pointing to as the reasons we have been successful. We all hear about the importance of confidence and staying true to what you believe, but it takes a lot of restraint to hold your ground when everyone is telling you it’s the wrong course. For me, it is more than confidence; it’s faith in yourself.

In the end, it’s these things that you did differently that will make you successful. If you want to achieve something no one else has done before, you have got to do things no one else has done before. There is nothing more gratifying than achieving success in the face of all this doubt. It gets easier when your team starts to have faith in you too. Now, when we get to these junctures, I ask those around me to have patience and trust me. I’d bet on us any day.

Humility

While you cannot compromise on the core tenants of your business, you have to be willing to accept help and be flexible on the smaller things. And, even when you achieve the impossible, you cannot rely on your past success. You have to keep moving forward and improving to get your business to the next level. This takes a bit of humility.

There are many times you have to make a less than perfect fix work. You need to face the harsh reality that you will not be prepared to handle every challenge in front of you—but you will rise to it any way. You will learn and you will be better next time. Rather than staying down, walking away or hiding these moments, we celebrate them. These are our “Skrewball” moments. As we continue to push to new limits, I look forward to many more, knowing that we’ll look back, laugh, and wonder how we “winged it.”

Brittany Merrill-Yeng is a chemist turned attorney, turned spirits brand owner as the co-founder and managing partner of Skrewball Peanut Butter Whiskey. Merrill-Yeng was one to watch in 2019 as she took her small family owned company and grew it into a Hollywood favorite and national sensation in just one short year. The award-winning 70-proof original peanut butter whiskey has been awarded several honors, including the Double Gold Medal for Best Flavored Whiskey in the New York World Wine & Spirits Competition in 2018 and 2019, and just recently secured both Disability-Owned Business Enterprise (DOBE) and Women Business Enterprise (WBE) certifications.

For more information about the Skrewball brand, visit skrewballwhiskey.com.

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